How It Works
Choose your Castle
Select Date + Add -Ons
Submit your Inquiry Form and pay the 25% deposit
Celebrate with magic!
FAQ
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Our team is committed to providing a reliable and trustworthy experience for every customer. To help you feel confident in choosing us, we’ve compiled answers to some of the most commonly asked questions. Whether you’re curious about our inventory, policies, or weather procedures, you’ll find clear and straightforward information here
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What Services Do You Offer?
Luxury Bounce House Rentals
Inflatable Ball Pits
Inflatable Soft Play and Play Add-Ons slides, animal hoppers
Balloon Garlands: customized colors and event coordination
Backdrops: color-customized options including circle arches and high-quality flower walls
Table and Chair Rentals: handmade picnic-style wooden tables or adult-sized tables with seating for 10
Event Add-Ons: personalized coloring pages with setup, tea party setup services, adopt a pet party favors -
How Do I Book?
Our complete list of services is available on the Home page and Inventory page. After selecting your castle, please submit the inquiry form with your event details. We will review your order, confirm availability, and prepare a final event summary. Once you receive the invoice and have confirmed that all details are correct, a 25% non-refundable deposit is required to secure your date, time, and castle reservation.
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Is Delivery Included in Your Rental?
We deliver for free within 30 miles from our home base out of Lilburn, GA. Any additional mile is $1/mile and is added to your invoice. We are willing to travel to ensure you can celebrate with us!
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Is Face Paint Allowed?
To preserve the luxury and pristine condition of our bounce houses, we do not service events with face painting.
*temporary tattoos are a fun and clean alternative, allowing you to enjoy your castle rental without compromising on style or cleanliness.
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What is your Cancellation Policy?
We have a 25% non-refundable deposit due at the time of booking to secure your date, time, and castle. If you need to cancel your event, you will receive the rest of your payment in full if cancelled no later than 7 days prior to your event. If you decide to cancel your event after this time, you will be able to use your full credit for a future rental within one calendar year. exceptions for bad weather
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What happens with Inclement Weather?
The bounce house rental will be cancelled for inclement weather if you are unable to move the rental indoors. (We will make a decision (by 6am) on the day your event or the night before (by 9pm) depending on the time of your event).
You will be able to reschedule your rental within one calendar year or receive reimbursement (deposit can be used toward any future rental). Inflatables must be deflated when winds reach 15mph without exception. Once inflatables are set up, there will be no refund or credit for inclement weather applied.
*We reserve the right to cancel if we feel there is any danger to our customers or staff due to weather.
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Why Choose Candy Castle Co?
We are a family owned business running out of Lilburn, GA since 2023. Our customers have commented on our timely responses, quality customer service, and reliability. We are honored to celebrate with our customers.
Learn more about us here:
Thank you so much for considering Candy Castle Co. for your next event! Here are some reasons you can trust us to celebrate with you:
Customer Service: We are reliable and work hard to ensure your event set up and styling are executed well. We are family-owned and pride ourself on service excellence. We will do our best to make sure everything is taken care of, booked appropriately, and communication is clear surrounding your event.
Delivery & Pick Up: We deliver for free within 30 miles of our warehouse (Lilburn, GA). Delivery fee of 1$ for each additional mile will be applied outside the boundary. We will coordinate the best time to ensure delivery/set up prior to your event.
Cleanliness : We clean & sanitize before & after each event to ensure it is clean, beautiful, and safe for use.
Safety First Standard: Our safety protocol includes a comprehensive rental checklist to verify that all components are intact, properly packed, delivered, and set up in accordance with established safety standards. We use extra-long, high-quality stakes and commercial-grade sandbags to provide additional weight and durability, ensuring your rental remains secure and safe throughout the duration of your event.
Terms of Use Summary:
Rain/Weather: Safety is our biggest priority on the day of your event. We will need to cancel your rentals for inclement weather if you are unable to move the rental indoors. We will work closely with you and can relocate to an indoor option if available and if the location is within our delivery availability. We will keep track of the weather throughout the days leading up to your event and reach out with coordination. We typically make a decision 12-24 hours ahead of time depending on the time of your event. You will be able to reschedule your rental within one calendar year or receive full reimbursement (deposit can be used toward any future rental). Inflatables must be deflated when winds reach 15mph without exception. Once inflatables are set up, there will be no refund or credit for inclement weather applied.
*We reserve the right to cancel if we feel there is any danger to our customers or staff due to weather
Cancellation Policy: We have a 25% non-refundable deposit due at the time of booking to secure your date, time, and castle. If you need to cancel your event, you will receive the rest of your payment in full if cancelled no later than 7 days prior to your event. If you decide to cancel your event after this time, you will be able to use your full credit for a future rental within one calendar year. Exceptions for bad weather
Bounce House Rules/ Security Deposit: No shoes, food, drinks, face paint, confetti, gender reveal powder, pens/markers/paint/etc allowed on the bounce house due to possibility for staining, ripping or additional damage. There is a $50 cleaning fee applied to each rental if returned with damage due to negligence of above rules. Each bounce house is inspected for damage beyond typical wear/tear from use (This is left up to the discretion of our team.)
What you’ll need: Enough space to set up your rental. We can set up on grass, turf, asphalt, concrete, pavers, or any indoor venue/home. We cannot set up on rocks, gravel, or dirt. Access to an outlet is required (within 100ft).
Let’s Connect
Location
Lilburn, GA
Gwinnett County + surrounding areas.
We service the greater Atlanta area
we deliver for free within 30 miles. A small delivery fee is applied outside of that boundary
Please let us know if you have any questions!
Hours
We take inquiries at any time. We also are available for booking on both weekdays/weekends.
Contact
info@candycastleco.com
