Let’s Plan Your Event!
ALL RENTALS INCLUDE:
Half Day Rental (6 hours of play time included with each booking)
Timely Delivery, Set Up, & Tear Down
Safety Rules Sign
Shoe bin + Rug of Choice (grass, burlap, black, boho, or pink)
All Equipment needed including Tarp, 100ft extension cord, blower, stakes, sand bags, etc
Event day Monitoring, Coordination & Weather Adjustments
Customer Service Access
How to Book:
Please read our cancellation policy and terms of use before filling out the booking form.
Check availability below by completing our booking inquiry form.
We will review your information and send you an event summary with the invoice within 24 hours.
Pay your 25% deposit to reserve your castle, date, and time. You’re booked!
You will receive your rental agreement/waiver to sign using adobe PDF the week of your event
Your date/time is reserved once you complete your 25% deposit. Final payment is due 7 days prior to event.
Thank you so much for considering Candy Castle Co. for your next event! Here are some reasons you can trust us to celebrate with you:
Customer Service: We are reliable and work hard to ensure your event set up and styling are executed well. We are family-owned and pride ourself on service excellence. We will do our best to make sure everything is taken care of, booked appropriately, and communication is clear surrounding your event.
Delivery & Pick Up: We deliver for free within 30 miles of our warehouse (Lilburn, GA). Delivery fee of 1$ for each additional mile will be applied outside the boundary. We will coordinate the best time to ensure delivery/set up prior to your event.
Cleanliness : We clean & sanitize before & after each event to ensure it is clean, beautiful, and safe for use.
Safety First Standard: Our safety protocol includes a comprehensive rental checklist to verify that all components are intact, properly packed, delivered, and set up in accordance with established safety standards. We use extra-long, high-quality stakes and commercial-grade sandbags to provide additional weight and durability, ensuring your rental remains secure and safe throughout the duration of your event.
Terms of Use Summary:
Rain/Weather: Safety is our biggest priority on the day of your event. We will need to cancel your rentals for inclement weather if you are unable to move the rental indoors. We will work closely with you and can relocate to an indoor option if available and if the location is within our delivery availability. We will keep track of the weather throughout the days leading up to your event and reach out with coordination. We typically make a decision 12-24 hours ahead of time depending on the time of your event. You will be able to reschedule your rental within one calendar year or receive full reimbursement (deposit can be used toward any future rental). Inflatables must be deflated when winds reach 15mph without exception. Once inflatables are set up, there will be no refund or credit for inclement weather applied.
*We reserve the right to cancel if we feel there is any danger to our customers or staff due to weather
Cancellation Policy: We have a 25% non-refundable deposit due at the time of booking to secure your date, time, and castle. If you need to cancel your event, you will receive the rest of your payment in full if cancelled no later than 7 days prior to your event. If you decide to cancel your event after this time, you will be able to use your full credit for a future rental within one calendar year. Exceptions for bad weather
Bounce House Rules/ Security Deposit: No shoes, food, drinks, face paint, confetti, gender reveal powder, pens/markers/paint/etc allowed on the bounce house due to possibility for staining, ripping or additional damage. There is a $50 cleaning fee applied to each rental if returned with damage due to negligence of above rules. Each bounce house is inspected for damage beyond typical wear/tear from use (This is left up to the discretion of our team.)
What you’ll need: Enough space to set up your rental. We can set up on grass, turf, asphalt, concrete, pavers, or any indoor venue/home. We cannot set up on rocks, gravel, or dirt. Access to an outlet is required (within 100ft).